Our Blog


warranty graphic

What Is “Complete Warranty Care” In Homebuilding

December 9, 2017 2:14 pm

Building a home is a major investment, perhaps the greatest a person will undertake in their life. For this reason, it’s crucial to protect this investment in a smart and thorough manner. Homeowner’s insurance is a good start, but for new homes, it is common practice also to have the home covered by a warranty backed by the homebuilder or a third-party.

Complete warranty care for a new home

Like with a car warranty, not all new home warranties are created equal. Some cover the structure but not other important elements of the build. The homeowners may live in their home with the understanding that they are completely covered while many things in the home are not.

  • A complete warranty will cover not only structural elements, like the foundation and framing but also the work that the tradesmen do to finish the house. These include things like:
  • HVAC (heating, venting and air conditioning)
  • Plumbing (pipes, toilets, faucets, sinks, showers)
  • Drywall
  • Finish carpentry (window and door casing, baseboards, cabinetry)
  • Electrical work (lighting, wiring, circuit breaker panel, ceiling fans)
  • Roofing (flashing, shingles, tar paper, gutters)

What is covered and how is it replaced?

With a complete warranty, everything that is part of the structure and that was installed during the build is covered. The items will only be replaced under the terms of the agreement, however. If a tile is cracked because a heavy pot is dropped onto it, the warranty may not cover that kind of damage because the cause isn’t the builder’s workmanship.

When it has been determined that a covered item is due to be replaced, there are general terms within the warranty agreement describing the manner in which they are replaced. There will not be a more expensive item put in its place, and the contractor who does the repair work may be determined by the company guaranteeing the warranty.

Winslow Homes has complete warranty care

It’s very important to us at Winslow Homes that our customers are not only happy on the day they move in but as they live their lives in that home over the years. If something goes wrong with any component of the house, and we were in any way at fault, there is nothing more important to us than making it right.

Our customers, whether in Wendell, Knightdale, Durham, Raleigh, Wake Forest, Youngsville, Oxford or the surrounding Triangle area, appreciate our complete warranty care. It gives them the assurance that we are not handing them the keys and just walking away. We are there for the long-haul and want to maintain our relationship. If you are interested in building a home with a company that offers complete warranty care, give us a call today at (919) 556-4700.

Categorized in: