Communication Is Key To Customer Service That Leaves Homeowners Happy
Winslow Homes is an award-winning custom home builder in central North Carolina. We’re based out of the Triangle area and do much of our work in Wake Forest, Youngsville, and Rolesville. After ten years serving these areas, it’s become very clear the importance that communication plays in making the home building process go smoothly.
From the beginning to the end of the build, the customer must be fully informed and comfortable with what is happening. The decisions they are making are big and will affect their lives for years into the future. We at Winslow Homes are dedicated to making sure each of these steps is taken in an environment of open communication and full understanding.
Explaining the process
For people who build homes for a living, it can seem like second nature which steps follow when. Despite this, we make sure to lay out the entire process we will be taking at the beginning, so the customer knows what to expect and when. Talking about budgets, meeting with designers, walking the plot of land, discussing financing and other steps are laid out plainly.
Going over options
There are virtually endless ways to build a home. That’s what makes the custom experience so exciting. The custom home you decide on will be as unique to you as your fingerprint. It isn’t until one enters the conversation that the customer realizes just how many decisions need to be made.
It’s our goal to make these decisions exciting, not a stressful burden. Each one of these is one less DIY project on a future honey-do list or one less time to pull out the checkbook. Counters, faucets, flooring, siding, roofing, and a host of other items can go in many directions. Communication is the key to making sure we end up with the right choices made.
Updating on-site progress
After the plot is picked and the design is finalized, the customer still deserves updates on how the build is progressing. This is their future dream home. It’s not the time to leave them in the dark. We maintain these lines of communication all the way through so they know exactly what is going on.
From start to finish, communication at every step
From the moment the customer walks through the door with a gleam of hope in their eye, to the moment we hand them the keys to their new home, Winslow Homes respects our customers enough to provide them all the information they need to have a great home-building experience. If you want a partner in home building, not someone who will make the decisions for you and to their own benefit, give us a call at (919) 556-4700.
Categorized in: Customer Service